Contact Us - Genie Parts Customer Service

Parts – Customer Service

For assistance with Parts Ordering, Order Status, Identification, Pricing, or other inquiries related to replacement parts please reach out to our Parts Customer Service team:
Region Email
North America AWP.PartsSalesPO@terex.com
UK, Ireland, Scandinavia, Middle East, & South Africa AWP.EMEARCSNEME@terex.com
Germany, Austria, Switzerland, Middle, Southern, & Eastern Europe AWP.EMEARCSBNESE@terex.com
France, French Islands, & Central & Northern Africa AWP.EMEARCSFRA@terex.com
China CZX_Dist_PartsDept@terex.com
Australia GenieParts.AU@terex.com

Technical Service & Support

Our first-class Service Network is available Monday-Friday to answer your questions and get you pointed in the right direction. Each member of the service department has years of experience with our products and access to all the available information on our units.
Our technical support team is available by emailing the serial number, contact information, and a description of the problem to the address below.
Region Email
North America AWP.ProductSupport@terex.com
Africa AWP.AfricaService@terex.com
Belgium, Netherlands & Luxembourg AWP.CentralEurope@terex.com
France AWP-FranceService@terex.com
Germany, Austria & Switzerland GAS-Admin.AWP@terex.com
Italy & Southern Europe UMB-Service@terex.com
Middle East & South Africa AWP.MESAService@terex.com
Nordics AWP.UKService@terex.com
Spain AWP.IbericaService@terex.com
UK AWP.UKService@terex.com
China AWPChina.Service@terex.com
Australia AUS.TechSupport@terex.com (Tech Support)
BNE.Service@terex.com (Service)

Phone Support

You may reach any of our Genie departments by phone by calling one of our regional support teams and asking to speak to a member of Parts or Service. Please have the model & serial number of the unit available before calling to assist in routing your call to the correct support team.
Region Contact Number
North America +1 (800) 536-1800
UK +31-165-799800
Nordics +31-165-799801
France +31-165-799803
Middle East +31-165-799802
Germany, Austria & Switzerland +31-165-799804
Belgium, Netherlands & Luxembourg +31-165-799805
Italy & Spain +31-165-799807
China +400-106-9900
Australia 1 800-788-633

Account Inquiries

For assistance with account related inquiries, please reach out to our Terex Apps Support Team: