Contact Us - Genie Parts Customer Service

Parts – Customer Service

For assistance with Parts Ordering, Order Status, Identification, Pricing, or other inquiries related to replacement parts please reach out to our Parts Customer Service team:

North America:

United Kingdom, Ireland, Scandinavia, Middle East and South Africa:

Germany Austria Switzerland, Middle, Southern and Eastern Europe:

France, French Islands and Central and Northern Africa.



Technical Service & Support

Our first-class Service Network is available Monday-Friday to answer your questions and get you pointed in the right direction. Each member of the service department has years of experience with our products and access to all the available information on our units.

Our technical support team is available by emailing the serial number, contact information, and a description of the problem to the address below.

North America:


Belgium, Netherlands & Luxembourg:


Germany, Austria & Switzerland:

Italy & Southern Europe:

Middle East & South Africa:






Phone Support

You may reach any of our Genie departments by phone by calling one of our regional support teams and asking to speak to a member of Parts or Service. Please have the model & serial number of the unit available before calling to assist in routing your call to the correct support team.

Account Inquiries

For assistance with account related inquiries, please reach out to our Terex Apps Support Team: